Shipping Policy

At Juice Wrld Hoodie, we aim to make the shipping process simple and transparent. This Shipping Policy explains how we process orders, provide shipping information, and handle delivery-related issues.

1. Order Processing

After you place an order, we begin processing it as soon as possible.

Orders are prepared for shipment after payment has been successfully confirmed and the necessary order information has been verified.

Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.

Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.

2. Shipping Time

Delivery times depend on your shipping destination, selected shipping method, carrier, customs procedures, and other factors outside our reasonable control.

Any delivery timeframe displayed during checkout or provided in your order confirmation should be considered an estimate rather than a guaranteed delivery date.

Unexpected delays may occur because of:

  • Carrier delays
  • Severe weather
  • Customs processing
  • Public holidays
  • Incorrect or incomplete shipping information
  • High shipping volumes
  • Other circumstances beyond our reasonable control

3. Shipping Charges

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, order, shipping method, and other applicable factors.

4. Tracking Your Order

When tracking is available, we will provide tracking information after your order has been dispatched.

You can use the tracking link or tracking number provided in your shipping confirmation to check the progress of your delivery.

Tracking information may take some time to become active after your package has been handed to the shipping carrier.

5. Accurate Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully check your:

  • Full name
  • Shipping address
  • City
  • State or region
  • Postal or ZIP code
  • Phone number
  • Email address

If you notice an error in your shipping information, contact us as soon as possible.

We will do our best to assist with changes before your order is shipped. However, once an order has been dispatched, we may not be able to change the delivery address.

Orders that cannot be delivered because of incorrect or incomplete information provided by the customer may not qualify for a free return or refund, subject to applicable law.

6. Delayed Deliveries

If your order is taking longer than the estimated delivery timeframe, please check your tracking information first.

If there has been no meaningful tracking update or you believe your package may be lost, contact our customer support team with your order number and shipping details.

We will review the available information and assist you with the next steps.

7. Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot find it, please:

  1. Check around your delivery address.
  2. Ask household members or others at the address if they accepted the package.
  3. Check with your building reception, mailroom, or nearby safe location where applicable.
  4. Review the carrier’s tracking information for additional delivery details.
  5. Contact us if you still cannot locate the package.

We may need to work with the shipping carrier to investigate the delivery.

8. Incorrect or Undeliverable Addresses

We are not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.

If a package is returned to us because the provided address was incorrect or incomplete, please contact us to discuss the available options.

Additional shipping costs may apply where a customer requests that an order be reshipped because of incorrect information provided at checkout, subject to applicable law.

9. International Shipping and Customs

For international orders, delivery may be affected by customs clearance, import procedures, local regulations, or other requirements in the destination country.

Customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country where required by law.

Customs processing times are outside our control and may cause additional delivery delays.

10. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.

Where appropriate, we may request photographs or other information to help us investigate the issue with the shipping carrier.

11. Lost Packages

If your package appears to have been lost during transit, please contact us with your order and tracking information.

We will review the shipment status and, where appropriate, work with the shipping carrier to investigate the issue.

Any resolution will be handled in accordance with our applicable policies and consumer rights.

12. Shipping and Returns

Shipping-related issues involving returns and refunds are also subject to our Refund & Returns Policy.

If you need to return an eligible item, please contact us before sending the product back so that we can provide the appropriate return instructions.

13. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us through our Contact Us page.

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.

Important Notice

Shipping times and delivery estimates may vary depending on destination, carrier, customs, and circumstances outside our reasonable control.

Nothing in this Shipping Policy is intended to limit or exclude any consumer rights that cannot legally be excluded under the laws applicable to your purchase.