Refund & Returns Policy
At Juice Wrld Hoodie, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.
30-Day Returns
We accept eligible return requests within 30 days of delivery. To qualify for a return, the item should be in its original condition, unworn, unused, and suitable for resale. The product should also be returned with its original packaging and any included tags or accessories.
To request a return, please contact us our customer support team with your order number and details about the reason for your return. We will provide instructions for completing the return.
Free Returns
We offer free returns for eligible orders. Once your return has been approved, we will provide the necessary return instructions.
Items that do not meet our return conditions may not be accepted.
Refunds
After we receive and inspect your returned item, we will process your refund.
Eligible refunds will be issued for the full amount of the returned product to the original payment method used for the order.
Please allow up to 15 days for your refund to be processed after your returned item has been received and approved. Once processed, the time required for the funds to appear in your account may also depend on your bank or payment provider.
Incorrect Customer Information
Customers are responsible for providing accurate delivery and order information at checkout.
If an order cannot be delivered or is returned because the customer provided incorrect or incomplete information, such as an incorrect shipping address, incorrect contact details, or other inaccurate order information, the order may not qualify for a refund or free return.
If you notice that you entered incorrect information, please contact us as soon as possible. We will do our best to assist you before the order is shipped.
Items That May Not Qualify for a Return
A return may be refused if the item:
- Has been worn or used
- Has been washed or damaged
- Is missing original tags or packaging
- Shows signs of customer damage or misuse
- Is returned outside the 30-day return period
- Does not meet the applicable return conditions
How to Request a Return
To request a return or ask about a refund, please contact our customer support team with email “sales@juicewrldhoodies.com“:
- Your order number
- The email address used for the order
- The reason for the return
- Any relevant information about the product
Our team will review your request and provide the next steps.
Our Commitment
We aim to make the return and refund process as straightforward as possible. If you have any questions about your order or return eligibility, please contact us before sending an item back.
Important: Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under the laws applicable to your purchase.